KB Bank Syariah Consumer Complaint Service Flow

With a clear and easy-to-understand complaint service flow, we strive to ensure that every complaint you make can be handled professionally and in accordance with sharia principles. Let's see more information about the stages of consumer complaints available at KB Bank Syariah.

Handling of Complaints/Complaints

  1. In the event of any questions and/or complaints/complaints, Customers can submit complaints by visiting the KB Bukopin Syariah Bank Office, via the HALOKBBS Call Center 1500666, Email [email protected], Website https://www.kbbanksyariah.co.id, Whatsapp Chatbot KB Bank Syariah, APPK OJK by fulfilling the requirements and complaint procedures set.

  2. In the event that there is no agreement, a complaint can be submitted to the Alternative Dispute Resolution Institution (LAPS) and/or the Religious Court.

Complaint Resolution Period

  1. Every complaint received by Bank KB Bukopin Syariah will be handled and investigated by the relevant department for the resolution stage.

  2. The resolution period for verbal complaints is a maximum of 5 (five) working days, written complaints are 10 (ten) working days and if further analysis is required, it can be extended to a maximum of 10 (ten) working days.

  3. Complaint resolution follows the provisions of the Complaint SLA and refers to applicable regulations.