Ease of banking transactions and bill payments

Practical and efficient

Practical and efficient

Banking Services

• Check Balance

• Transaction Information (last 7 transactions for the last 2 months)

• Overbooking

• Fund Transfer (Interbank Transfer)

Information and Payment Services

• PLN (Postpaid, Prepaid, Non-Electricity Bill)

• Telecommunication Services (Fix line Telephone, Flexi Post Paid, Speedy, Telkom vision)

• PDAM (AETRA/palyja Jakarta)

• Credit voucher

• Multifinance (BAF, MCF/MAF, WOM Finance)

Additional Services

• Transaction report menu

• Change password menu

• Change password menu

BISA Mobile registration requirements

• Have a savings account in the form of an Individual Savings/Current product at the Bank;

• Have a personal email;

• Have an Individual Savings/Current ATM card at the Bank;

• Have a mobile device that supports the requirements of the BISA Mobile application;

• Have a SIM Card/cellular telephone number from a particular cellular operator;

• Have an identity card in the form of a valid Resident Identity Card (KTP);

• Register for BISA Mobile Services online at BISA Mobile;

• Customer creates User ID, Password and m-PIN;

• Customers are willing to allow personal data information collected in BISA Mobile to be used by the Bank in order to improve services to customers.

• The customer is willing and subject to all terms and conditions from the Bank for the use of BISA Mobile services.

BISA Mobile terms of use

• User Customers can use BISA Mobile services and/or carry out banking transactions as determined by the Bank.

• The cut-off time for the BISA Mobile service system is 23.30-00.15 WIB.

• User Customers can change their BISA Mobile User ID in the following way:

  • User Customers can change their BISA Mobile User ID in the following way:

  • Customers fill out the Service Closing Form that is provided.

  • Customers re-register with Customer Service by filling out the BISA Mobile Service Application Application online with a new User ID.

  • User Customers receive an e-mail and/or SMS confirming the BISA Mobile service.

• User Customers must ensure the completeness of their personal identity (the Bank is not responsible for errors, incompleteness, ambiguity or inaccuracy of orders/data from User Customers) and ensure the suitability of m-PIN input when carrying out transactions.

• Any information that has been received and stored in the Bank's data center is correct data as proof of the User Customer's identity and orders to the Bank to carry out transactions on the BISA Mobile service.

• The Bank accepts and carries out every order from the User Customer as a valid order based on the use of User ID, Password and m-PIN. For this reason, the Bank has no obligation to examine or investigate the authenticity or validity or authority of the User ID user to assess or prove the accuracy or completeness of the order in question, and therefore the order is legally binding on the User Customer as appropriate, unless the User Customer can prove otherwise.

• The Bank has the right not to carry out orders from User Customers, if:

  • The Bank has the right not to carry out orders from User Customers, if:

  • The Bank knows or has reason to suspect that fraud or criminal activity has been or will be committed.

• User Customer agrees and acknowledges that:

  • By carrying out transactions via BISA Mobile, all orders and communications from User Customers received by the Bank will be treated as valid evidence even if written documents are not produced and/or unsigned documents are issued.

  • Evidence of orders from User Customers to the Bank and all forms of communication between the Bank and User Customers sent electronically which are stored in the Bank's data center and/or stored in the form of information and other data storage at the Bank, whether in the form of written documents, notes, tapes/ cartridges, computer print outs and/or copies, are valid evidence whose validity, truth or authenticity will not be disputed.

• The minimum balance limit after a transaction is IDR 35,000.

• The transfer limit is IDR 25,000,000/day and at its own discretion, the Bank has the right to change the transaction limit.

• Blocking is carried out by contacting Customer Service at all Bank Branches or Call Centers

• Unblocking:

  • This can be done by visiting Customer Service at all Bank Branches.

  • Bring original KTP and Savings Account Passbook.

  • After verification and approval by the Customer Service Supervisor, the User Customer will receive an SMS confirming the unblocking.

• All communications via e-mail are secure and meet standards and are considered valid, authentic, genuine and correct and provide the same effect as if they were made in writing and/or through written documents.

• The Bank is not obliged to carry out any orders whether signed or unsigned or answer any questions received via unsecured e-mail. Customers are advised not to send confidential information via unsecured e-mail.

• The Bank has the right to stop the BISA Mobile service temporarily or for a certain period determined by the Bank for the purposes of renewal, maintenance or for other purposes for any reason deemed good by the Bank, and for this reason the Bank is not obliged to be responsible to anyone.

User ID, Password and m-PIN CAN Mobile

• User Customers will receive security with the right to change the password on the application profile page or reset the password if they forget the password. However, pay attention to errors in entering the user ID or password 3 (three) times, the User ID will automatically be blocked.

• To make it easier for User Customers to enter the BISA Mobile service, User Customers can log in using the biometric finger print feature;

• User Customers are required to ensure that the combination of User ID, Password and m-PIN to be able to log in and make transactions on BISA Mobile Services is easy to remember;

• Customers are obliged and responsible for the security of their User ID, Password and m-PIN by:

  • Do not reveal User ID, Password and m-PIN to other people to get gifts or any other purpose, including family members or friends, except to carry out certain transactions that require the Customer to disclose the Customer's User ID, including for transactions to purchase goods or online services.

  • Do not write down the User ID, Password and m-PIN on the table, terminal or store them in written form or on a computer application or other storage facility that is likely to be known by others.

  • User ID, Password and m-PIN must be used carefully so that they are not visible to other people.

  • Do not use passwords and m-PINs on the BISA Mobile Service that are provided by other people or that are easy to guess, such as date of birth or a combination thereof, telephone number, etc.

• If the User Customer's cellular device is lost or for some reason it is impossible to make login changes, the User Customer is obliged to notify the Bank with the following conditions:

  • User Customer reports to the Bank for immediate blocking.

  • To reactivate, the customer must go to the bank with the original KTP and savings book.

  • After the Customer re-registers, the User Customer will receive confirmation via SMS or email. Prior to receipt of written notification by an authorized Bank official, all orders, transactions and communications based on the use of User ID, Password and m-PIN by unauthorized parties are fully the responsibility of the User Customer.

• The use of User ID, Password and m-PIN has the same function as a written order, so that all forms of notification of BISA Mobile transactions from the User Customer's account are the User Customer's responsibility.

• Misuse of the BISA Mobile User ID, Password and m-PIN is the responsibility of the User Customer. In this case, it releases the Bank from all claims that may arise, both from other parties and User Customers.

The OTP request fee is IDR. 500,- per request charged to the Customer's Savings account

The transaction information feature request fee is IDR. 350,- per request

Fund Transfer Fee via SKN is IDR. 2,900,- per transaction

Fund Transfer Fee via Realtime Online is IDR. 7,500,- per transaction

Fund Transfer Fee via BI-Fast is IDR. 2,500,- per transaction

Any fees that arise and are charged to the User Customer for each successful transaction, the User Customer agrees to and follows all the rules and regulations that apply to the Bank. So that the Bank is freed from all claims that may arise, both from other parties and User Customers

In all BISA Mobile transactions, User Customers are charged an administration fee which will be debited by the Bank from the User Customer's account

Savings guarantees are not guaranteed by the Deposit Insurance Corporation if the nominal deposit balance exceeds Rp. 2,000,000,000,-

The bank has the right to reject the product application submitted if it does not meet the requirements, applicable regulations and sharia principles